VIDEO-Assisted-Service

The Revolution of Service and Maintenance in the Medtech Industry

What if…

…there was a tool that enables your service team to remotely view the defective device in a timely and cost efficient manner?

Good news, there is!
mdeg Video-Assisted-Service (VAS) offers just that! The telephony-based video solution allows your service team to access the video camera of the calling smartphone to get a detailed picture of the affected device. All from the comfort of your office.

What’s special is that our Video-Assisted-Service is 100% web-based. There is no need to pre-install any software or app. This applies both to you and to your calling customers. You can start right away!

The advantages are clear…

The direct visibility improves the decision-making of your service technicians
Significantly reduce on-site service team deployments saving time and resources
Immediate response to customer enquiries increases customer satisfaction
End-user device and system independent and therefore immediately usable everywhere!
VAS can be used for service and maintenance and also for training purposes